Frequently asked questions
Do I or the person I'm meeting need an app to use CardVogue?
Sharing information is as simple as a tap, no apps needed. We utilise the power of your phone’s built-in NFC technology, making it effortless to share your information using any CardVogue product. Enjoy the convenience and innovation, all in one tap!
What are contactless digital business cards?
Digital business cards are an innovative, eco-friendly alternative to traditional paper business cards. They allow easy networking through email, text, social media, NFC technology, or QR codes and can be customized with multimedia content like images, videos, and other links. Digital business cards enhance online visibility, enable customization with multimedia content, and offer a cost-effective, eco-friendly solution for networking and building connections in the digital age.
What are the advantages of digital business cards?
In the modern age, digital business cards are a valuable tool for networking and building connections as they boost online visibility; allow for personalised customisation with various multimedia content; and provide an eco-friendly and cost-effective solution to traditional paper business cards.
Digital / NFC Business Cards
How do I create my profile and add what information I would like to share?
- Order : Choose your preferred CardVogue NFC-enabled product.
- Customize : If you choose a product with customization, the CardVogue customer service team will contact you to request the information (logo, name, and job title) you wish to display on the card. Our in-house design team will provide mock-up designs to ensure your satisfaction before proceeding to print or ship the product.
- Sharing via NFC: When meeting someone interested in your business, simply tap their smartphone or NFC-enabled device against your CardVogue product. Your contact information is instantly transferred, making networking effortless.
- Sharing via QR Code : For those who prefer contactless sharing through QR code. Your QR code can be scanned using a smartphone camera, and your contact information will be available to them in moments.
What can I share with my CardVogue card?
Upon completing your purchase, you will receive an email inviting you to set up a CardVogue profile. Here you can add contact details, social media accounts, and other relevant information. This is also where you manage, share and edit what is shown on your card in realtime.
What are the benefits of using digital business cards?
- Contactless Sharing: NFC-enabled cards let you exchange info by tapping smartphones or NFC tags.
- Convenience: No need for physical cards or manual data entry; it’s quick and easy.
- Versatility: Store diverse data like contact details, URLs, and social profiles.
- Customization: Program NFC tags for actions like opening a webpage or making a call.
- Sustainability: Reduces paper waste by replacing physical cards.
- Engagement: Links to multimedia content for an interactive experience.
How CardVogue Cards Work
Returns and Refunds
- We do not accept returns.
- To qualify for a refund, provide proof of purchase with an order number.
- Your order must not have been fulfilled, shipped, or delivered according to carrier tracking info
Scratched or Damaged CardVogue Card/Accessory
- Eligible for a replacement with photo proof within 48 hours of delivery.
Customized Orders
- Refunds cannot be processed. However, a replacement will be provided if proof of an issue with the card is given. Please contact info@cardvogue.com for assistance.
Persistent Issues After Contacting Support
- Eligible for a refund, which will be processed within 2-4 days
Refund
Why have I been contacted by customs?
For any cross-border trades, customs can contact the importer for additional fees or verification. This solely depends on your country’s legislation.
Do I need to pay additional duties and taxes?
For any cross-border trades, customs can contact the importer for additional fees or verification. This solely depends on your country’s legislation. We collect taxes within the EU and are adding more countries to the list so that your CardVogue cards are delivered to your door without hassle.
How can I return my V1CE cards?
Please always contact our customer support team for assistance with your V1CE cards.
Can I get a refund?
At CardVogue, we understand the importance of our customers and strive to provide the best possible service. While we do offer a 30-day refund policy, we want to make sure that we have done everything we can to assist you before you make the decision to end your relationship with us. Our team is dedicated to addressing any concerns or issues you may have, and we are committed to making your experience with CardVogue a positive one.
Shipping and Returns
Haven't found the answer to your question?
An CardVogue Customer Adviser will be happy to assist you!