White-Glove
Returns System
We stand behind every CardVogue product. If something is not right, we make it right — simply and quickly.
What can be returned
We want you to be completely satisfied with your CardVogue purchase. Our returns policy is designed to be straightforward and fair.
Returns are accepted within 30 days of the delivery date, provided items are unused and in their original condition and packaging.
✓ Accepted
- Unopened products in original packaging
- Items received damaged or defective
- Wrong item received
- Returns within 30 days of delivery
✕ Excluded
- Personalised or engraved products are non-returnable unless defective.
- Digital subscriptions are non-refundable once the billing period has started.
- Items showing signs of use or damage
How to return an item
A simple 4-step process — most returns completed within one week.
Receive Label
We will send you a prepaid return shipping label within 2 business days.
Ship Item
Pack the item securely and drop it at your nearest post office using the label provided.
Refund Issued
Once received and inspected, your refund is processed within 5–10 business days.
Refund Policy
Approved refunds are processed to the original payment method within 5–10 business days of us receiving the returned item.
Processing times may vary depending on your bank or card provider — typically 3–5 additional business days after we process the refund.
Defect Replacements
We offer free replacements for any product received in a damaged or defective condition. Simply contact us within 30 days of delivery.
We may request photos to assess the defect. Approved replacements are shipped within 5–7 business days.
Exchanges
We do not process direct exchanges. If you would like a different product, return your original item for a refund and place a new order.
For assistance selecting the right product, our team is available at [email protected].